Cookie Policy
The authoritative version of this Policy is in Japanese. In the event of any discrepancy, the Japanese version shall prevail.
Last updated: February 11, 2026
TicketMe Inc. ("the Company") uses cookies and similar technologies on its website and the TicketMe service ("the Service"). This Policy explains how the Company uses cookies and how users can manage them.
What Are Cookies
A cookie is a small text file stored on your browser when you visit a website. Cookies allow websites to recognize your browser, remember your preferences, and understand how the service is being used. The Company also uses browser storage technologies such as local storage. In this Policy, "cookies" includes these similar technologies.
Types of Cookies Used
Strictly Necessary Cookies
These cookies are essential for providing the basic functions of the Service, including authentication, security, and language settings. The Service cannot function properly without these cookies, so they are used without obtaining consent.
| Cookie Name | Purpose | Retention Period |
|---|---|---|
| ticketme-access-token | Authentication | 6 hours |
| ticketme-refresh-token | Authentication | 30 days |
| ticketme-token-expiry-time | Authentication | 6 hours |
| ticketme-account-id | Authentication | 6 hours |
| NEXT_LOCALE | Language preference | 1 year |
| ticketme-login-callback-path | Page navigation | Until browser is closed |
| ticketme-sms-auth-redirect-path | Page navigation | Until browser is closed |
| manual-order-pre-order-nonce | Reservation processing | Until browser is closed |
| manual-order-pre-order-event-id | Reservation processing | Until browser is closed |
| ticketme-cookie-consent | Cookie consent preferences | 365 days |
| ticketme-geo-eu | Consent banner display | 24 hours |
| ticketme-geo-country | Consent banner display | 24 hours |
| ticketme-account-display-id | Authentication | 6 hours |
| ticketme-userinfo-icon | Authentication | 6 hours |
| ticketme-primary-account-id | Authentication | 1 year |
| ticketme-primary-account-refresh-token | Authentication | 30 days |
| __stripe_mid | Payment processing (Stripe) | 1 year |
| __stripe_sid | Payment processing (Stripe) | 30 min |
| sentry-sc | Error monitoring (Sentry) | Until browser is closed |
Analytics Cookies
These cookies help us analyze how the Service is used and improve it. They collect statistical information such as visit counts and page views. This data is not used to identify individuals. For EEA users, consent is obtained before use.
| Cookie Name | Provider | Purpose | Retention Period |
|---|---|---|---|
| mp_*_mixpanel | Mixpanel, Inc. | Usage analysis | 1 year |
| _clck | Microsoft Corporation | Usage analysis | 1 year |
| _clsk | Microsoft Corporation | Usage analysis | 1 day |
| MUID | Microsoft Corporation | Usage analysis | 1 year |
Marketing Cookies
These cookies are used for tracking website usage, analyzing traffic sources, and measuring marketing effectiveness. For EEA users, consent is obtained before use. Should we implement advertising or remarketing, such cookies will be explicitly disclosed in this Policy.
| Cookie Name | Provider | Purpose | Retention Period |
|---|---|---|---|
| _ga | Google LLC | Usage analysis | 2 years |
| _ga_* | Google LLC | Usage analysis | 2 years |
| _gid | Google LLC | Usage analysis | 24 hours |
| ticketme-utm-source | TicketMe Inc. | Traffic source analysis | 14 days |
| ticketme-utm-medium | TicketMe Inc. | Traffic source analysis | 14 days |
| ticketme-utm-campaign | TicketMe Inc. | Traffic source analysis | 14 days |
| ticketme-utm-term | TicketMe Inc. | Traffic source analysis | 14 days |
| ticketme-utm-content | TicketMe Inc. | Traffic source analysis | 14 days |
| ticketme-utm-id | TicketMe Inc. | Traffic source analysis | 14 days |
| ticketme-utm-visited-at | TicketMe Inc. | Traffic source analysis | 14 days |
| _fbp | Meta Platforms, Inc. | Ad effectiveness measurement | 90 days |
| guest_id | X Corp. | Ad effectiveness measurement | 2 years |
| guest_id_ads | X Corp. | Ad effectiveness measurement | 2 years |
| guest_id_marketing | X Corp. | Ad effectiveness measurement | 2 years |
| personalization_id | X Corp. | Ad effectiveness measurement | 2 years |
| muc_ads | X Corp. | Ad effectiveness measurement | 2 years |
Third-Party Services
The Company uses the following third-party services. Please refer to their privacy policies for details on data handling.
* GTM itself does not typically set cookies; tags deployed via GTM (e.g., Google Analytics, Microsoft Clarity, Facebook Pixel, X (Twitter) Pixel) may set cookies and process data.
* Stripe acts as data processor for payment processing and as independent controller for fraud prevention.
| Service | Provider | Role | Privacy Policy |
|---|---|---|---|
| Google Tag Manager / Google Analytics | Google LLC | Data processor | https://policies.google.com/privacy |
| Mixpanel | Mixpanel, Inc. | Data processor | https://mixpanel.com/legal/privacy-policy |
| Stripe | Stripe, Inc. | Data processor / Data controller | https://stripe.com/privacy |
| Sentry | Functional Software, Inc. | Data processor | https://sentry.io/privacy |
| Microsoft Clarity | Microsoft Corporation | Data processor | https://privacy.microsoft.com/privacystatement |
| Facebook Pixel | Meta Platforms, Inc. | Data processor | https://www.facebook.com/privacy/policy/ |
| X (Twitter) Pixel | X Corp. | Data processor | https://x.com/en/privacy |
* GTM itself does not typically set cookies; tags deployed via GTM (e.g., Google Analytics, Microsoft Clarity, Facebook Pixel, X (Twitter) Pixel) may set cookies and process data.
* Stripe acts as data processor for payment processing and as independent controller for fraud prevention.
How to Manage Cookies
Managing Cookies via Browser Settings
All users can delete or disable cookies through their browser settings. Please note that disabling strictly necessary cookies may prevent parts of the Service from functioning properly.
For EEA and UK Users
For users accessing from the European Economic Area (EEA) and the United Kingdom, a cookie consent banner is displayed on first visit. All non-essential cookies are blocked until consent is given.
Banner options:
- "Accept All"
- "Reject All"
- "Customize" (choose per category: Analytics / Marketing)
Changing or Withdrawing Consent
Change your preferences via the Cookie Settings at any time.
Withdrawal does not affect the lawfulness of prior processing.
All users can delete or disable cookies through their browser settings. Please note that disabling strictly necessary cookies may prevent parts of the Service from functioning properly.
For EEA and UK Users
For users accessing from the European Economic Area (EEA) and the United Kingdom, a cookie consent banner is displayed on first visit. All non-essential cookies are blocked until consent is given.
Banner options:
- "Accept All"
- "Reject All"
- "Customize" (choose per category: Analytics / Marketing)
Changing or Withdrawing Consent
Change your preferences via the Cookie Settings at any time.
Withdrawal does not affect the lawfulness of prior processing.
Data Handling
For details on your rights and how we handle personal data, please refer to our Privacy Policy.
Changes to This Policy
The Company may update this Policy as needed. Changes take effect when posted on this website. Significant changes will be notified on the website.
Contact Us
For inquiries about this Policy:
Data Controller
Company: TicketMe Inc.
Address: Neutoyo Building 3F, 1-1-15 Motoakasaka, Minato-ku, Tokyo
Department: Headquarters
Contact Form: https://ticketme.io/contact
Data Controller
Company: TicketMe Inc.
Address: Neutoyo Building 3F, 1-1-15 Motoakasaka, Minato-ku, Tokyo
Department: Headquarters
Contact Form: https://ticketme.io/contact
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