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Cookie Policy

The authoritative version of this Policy is in Japanese. In the event of any discrepancy, the Japanese version shall prevail.

Last updated: February 11, 2026

TicketMe Inc. ("the Company") uses cookies and similar technologies on its website and the TicketMe service ("the Service"). This Policy explains how the Company uses cookies and how users can manage them.

What Are Cookies

A cookie is a small text file stored on your browser when you visit a website. Cookies allow websites to recognize your browser, remember your preferences, and understand how the service is being used. The Company also uses browser storage technologies such as local storage. In this Policy, "cookies" includes these similar technologies.

Types of Cookies Used

Strictly Necessary Cookies

These cookies are essential for providing the basic functions of the Service, including authentication, security, and language settings. The Service cannot function properly without these cookies, so they are used without obtaining consent.

Cookie NamePurposeRetention Period
ticketme-access-tokenAuthentication6 hours
ticketme-refresh-tokenAuthentication30 days
ticketme-token-expiry-timeAuthentication6 hours
ticketme-account-idAuthentication6 hours
NEXT_LOCALELanguage preference1 year
ticketme-login-callback-pathPage navigationUntil browser is closed
ticketme-sms-auth-redirect-pathPage navigationUntil browser is closed
manual-order-pre-order-nonceReservation processingUntil browser is closed
manual-order-pre-order-event-idReservation processingUntil browser is closed
ticketme-cookie-consentCookie consent preferences365 days
ticketme-geo-euConsent banner display24 hours
ticketme-geo-countryConsent banner display24 hours
ticketme-account-display-idAuthentication6 hours
ticketme-userinfo-iconAuthentication6 hours
ticketme-primary-account-idAuthentication1 year
ticketme-primary-account-refresh-tokenAuthentication30 days
__stripe_midPayment processing (Stripe)1 year
__stripe_sidPayment processing (Stripe)30 min
sentry-scError monitoring (Sentry)Until browser is closed

Analytics Cookies

These cookies help us analyze how the Service is used and improve it. They collect statistical information such as visit counts and page views. This data is not used to identify individuals. For EEA users, consent is obtained before use.

Cookie NameProviderPurposeRetention Period
mp_*_mixpanelMixpanel, Inc.Usage analysis1 year
_clckMicrosoft CorporationUsage analysis1 year
_clskMicrosoft CorporationUsage analysis1 day
MUIDMicrosoft CorporationUsage analysis1 year

Marketing Cookies

These cookies are used for tracking website usage, analyzing traffic sources, and measuring marketing effectiveness. For EEA users, consent is obtained before use. Should we implement advertising or remarketing, such cookies will be explicitly disclosed in this Policy.

Cookie NameProviderPurposeRetention Period
_gaGoogle LLCUsage analysis2 years
_ga_*Google LLCUsage analysis2 years
_gidGoogle LLCUsage analysis24 hours
ticketme-utm-sourceTicketMe Inc.Traffic source analysis14 days
ticketme-utm-mediumTicketMe Inc.Traffic source analysis14 days
ticketme-utm-campaignTicketMe Inc.Traffic source analysis14 days
ticketme-utm-termTicketMe Inc.Traffic source analysis14 days
ticketme-utm-contentTicketMe Inc.Traffic source analysis14 days
ticketme-utm-idTicketMe Inc.Traffic source analysis14 days
ticketme-utm-visited-atTicketMe Inc.Traffic source analysis14 days
_fbpMeta Platforms, Inc.Ad effectiveness measurement90 days
guest_idX Corp.Ad effectiveness measurement2 years
guest_id_adsX Corp.Ad effectiveness measurement2 years
guest_id_marketingX Corp.Ad effectiveness measurement2 years
personalization_idX Corp.Ad effectiveness measurement2 years
muc_adsX Corp.Ad effectiveness measurement2 years

Third-Party Services

The Company uses the following third-party services. Please refer to their privacy policies for details on data handling.

ServiceProviderRolePrivacy Policy
Google Tag Manager / Google AnalyticsGoogle LLCData processorhttps://policies.google.com/privacy
MixpanelMixpanel, Inc.Data processorhttps://mixpanel.com/legal/privacy-policy
StripeStripe, Inc.Data processor / Data controllerhttps://stripe.com/privacy
SentryFunctional Software, Inc.Data processorhttps://sentry.io/privacy
Microsoft ClarityMicrosoft CorporationData processorhttps://privacy.microsoft.com/privacystatement
Facebook PixelMeta Platforms, Inc.Data processorhttps://www.facebook.com/privacy/policy/
X (Twitter) PixelX Corp.Data processorhttps://x.com/en/privacy

* GTM itself does not typically set cookies; tags deployed via GTM (e.g., Google Analytics, Microsoft Clarity, Facebook Pixel, X (Twitter) Pixel) may set cookies and process data.
* Stripe acts as data processor for payment processing and as independent controller for fraud prevention.

How to Manage Cookies

Managing Cookies via Browser Settings
All users can delete or disable cookies through their browser settings. Please note that disabling strictly necessary cookies may prevent parts of the Service from functioning properly.

For EEA and UK Users
For users accessing from the European Economic Area (EEA) and the United Kingdom, a cookie consent banner is displayed on first visit. All non-essential cookies are blocked until consent is given.
Banner options:
- "Accept All"
- "Reject All"
- "Customize" (choose per category: Analytics / Marketing)

Changing or Withdrawing Consent
Change your preferences via the Cookie Settings at any time.
Withdrawal does not affect the lawfulness of prior processing.

Data Handling

For details on your rights and how we handle personal data, please refer to our Privacy Policy.

Changes to This Policy

The Company may update this Policy as needed. Changes take effect when posted on this website. Significant changes will be notified on the website.

Contact Us

For inquiries about this Policy:

Data Controller
Company: TicketMe Inc.
Address: Neutoyo Building 3F, 1-1-15 Motoakasaka, Minato-ku, Tokyo
Department: Headquarters
Contact Form: https://ticketme.io/contact
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