Terms of Use

Please refer to the Japanese regulations for official information.

These terms of use (hereinafter referred to as 'these Terms') set forth the conditions for using the services provided on this website (hereinafter referred to as 'the Services') by Chikamee Co., Ltd. (hereinafter referred to as 'the Company'). Registered users (hereinafter referred to as 'Users') shall use the Services in accordance with these Terms.

Article 1 (Application)

These Terms shall apply to all relationships related to the use of the Services between Users and the Company.
In addition to these Terms, the Company may establish various rules for use, etc. (hereinafter referred to as 'Individual Provisions') regarding the Services. These Individual Provisions, regardless of their name, shall constitute a part of these Terms.
In the event of any inconsistency between the provisions of these Terms and the Individual Provisions, the Individual Provisions shall prevail unless otherwise specified in the Individual Provisions.

Article 2 (Prohibited Matters)

Users shall not engage in the following acts when using the Services:
Acts that violate laws or public order and morals
Acts related to criminal activities
Acts that infringe copyrights, trademark rights, and other intellectual property rights included in the Services
Acts that destroy or interfere with the functions of the Company's, other Users', or third parties' servers or networks
Commercial use of information obtained through the Services
Acts that may interfere with the operation of the Company's services, particularly sending large amounts of requests
Unauthorized access or attempts to do so
Collecting or accumulating personal information, etc. about other Users
Using the Services for fraudulent purposes
Acts that cause disadvantage, damage, or discomfort to other Users or third parties
Impersonating other Users
Advertising, promoting, soliciting, or conducting business on the Services without the Company's permission
Acts aimed at meeting unacquainted opposite sex
Providing benefits directly or indirectly to antisocial forces in connection with the Company's services
Registering another person's facial information, using the face recognition feature by impersonating another person, or otherwise making improper use of the face recognition feature
Other acts that the Company deems inappropriate

Article 3 (Suspension of Provision of the Services, etc.)

The Company may suspend or discontinue the provision of all or part of the Services without prior notice to Users if it determines that any of the following circumstances apply:
When performing maintenance, inspection, or updating of the computer system related to the Services
When it becomes difficult to provide the Services due to force majeure such as earthquakes, lightning, fire, power outages, or natural disasters
When the computer or communication lines, etc. stop due to an accident
Other cases where the Company determines that it is difficult to provide the Services
The Company shall not be liable for any disadvantage or damage suffered by Users or third parties due to the suspension or interruption of the provision of the Services.

Article 4 (Usage Restrictions and Deregistration)

The Company may restrict the use of all or part of the Services or deregister Users without prior notice if any of the following apply:
Violation of any provision of these Terms
False information found in registration details
Default of payment obligations such as fees
No response to communication from the Company for a certain period
No use of the Services for a certain period since the last use
Other cases where the Company determines that the use of the Services is inappropriate
The Company shall not be liable for any damage caused to Users as a result of actions taken by the Company based on this article.

Article 5 (Organizers of Performances, etc. and Allocation of Responsibility)

1　The organizer of a performance, event or other gathering (hereinafter referred to as a 'Performance, etc.') relating to tickets or other rights to use goods or services sold through the Services (hereinafter referred to as 'Tickets, etc.') shall be the person displayed on each sales page (hereinafter referred to as the 'Organizer'). The Company sells Tickets, etc. and receives payment for them on behalf of the Organizer as entrusted by the Organizer, and is not the organizer of the Performance, etc. With respect to the sale and purchase of Tickets, etc. that a User has transferred to another User pursuant to Article 10, the Company merely provides a venue for such transfer and does not become the seller.
2　The Organizer shall be responsible for the holding, content and progress of the Performance, etc., the performers and other matters relating to its implementation, and for ensuring the safety of the life, body and property of attendees. Except in cases of willful misconduct or gross negligence on the part of the Company, the Company shall not be liable for any damage incurred by Users arising from a Performance, etc.
3　The handling of any cancellation, postponement or change in the content of a Performance, etc. (including whether, to what extent and how refunds are made) shall be determined by the Organizer (including cases where it is determined through consultation between the Company and the Organizer), and the Company may carry out refunds and other procedures on behalf of the Organizer based on the Organizer's instructions. In such cases, the Company's role is limited to carrying out the procedures on the Organizer's behalf.
4　Notwithstanding the preceding paragraph, the Company may make refunds at its own discretion in any of the following cases:
　(1) Where based on a request or order under laws and regulations or from an administrative agency or a court
　(2) Where a credit card company or payment service provider has made a request or given an instruction
　(3) Where urgently necessary to protect the life, body or property of a User
5　Inquiries regarding the content of a Performance, etc. should be directed to the Organizer's contact point if it is displayed on the sales page, or to the Company's contact point if it is not displayed. Inquiries regarding how to use the Services and payment and refund procedures should be directed to the Company's contact point.
6　This Article shall not preclude the application of Article 11 (Agreement on Discontinuation of Sales).

Article 6 (Disclaimer and Warranty Disclaimer)

1　The Company does not warrant that the Services are free of factual or legal defects (including safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security, etc., errors, bugs, and rights infringements).
2　The Company shall not be liable for any damages incurred by Users due to the Services, except in cases of intentional or gross negligence by the Company.
3　The Company shall not be involved in or responsible for any transactions, communications, or disputes that arise between Users and other Users or third parties regarding the Services.

Article 7 (Changes to Service Content, etc.)

The Company may change, add, or discontinue the content of the Services with prior notice to Users, and Users shall accept these changes.

Article 8 (Changes to the Terms of Use)

The Company may change these Terms without the individual consent of Users pursuant to Article 548-4 of the Civil Code of Japan in any of the following cases:
When the changes to these Terms are in the general interest of Users
When the changes to these Terms do not contradict the purpose of the usage contract and are reasonable considering the necessity of the changes, the reasonableness of the changed content, and other circumstances related to the changes
When changing these Terms under the preceding paragraph, the Company shall make known to Users in advance, by posting on the Company's website or by other appropriate means, the fact that these Terms will be changed, the content of the changed Terms, and the effective date of the changes.

Article 9 (Prohibition of Transfer of Rights and Obligations)

Users may not transfer or provide as collateral their contractual status or rights or obligations under these Terms to third parties without prior written consent from the Company.

Article 10 (Transfer of Rights to Goods or Services)

Users acknowledge that the rights to goods or services sold or purchased within the Company's services can be transferred to third parties.

Article 11 (Agreement on Discontinuation of Sales)

Users agree that if the primary seller fails to fulfill their obligations regarding the goods or services sold within the Company's services, the primary seller is obligated to repurchase the goods or services at the original sale price.

Article 12 (Governing Law and Jurisdiction)

These Terms shall be governed by and construed in accordance with the laws of Japan.
Any disputes arising in connection with the Services shall be subject to the exclusive jurisdiction of the court having jurisdiction over the location of the Company's head office.

Article 13 (Handling of Personal Information)

The Company shall appropriately handle personal information obtained through the use of the Services in accordance with the Company's 'Privacy Policy'.

Article 14 (Other Applicable Rules)

In addition to these Terms, if there are terms, rules or the like established by the Organizer, Users shall comply with them when purchasing tickets.

Article 15 (Admission and Identity Verification)

Upon admission to an event, the Company, the Organizer (including those who plan, hold, operate or manage the event) and businesses entrusted by the Organizer with event operation, entry management or similar work (including their subcontractors) may request Users to verify their identity in order to prevent unauthorized resale of tickets and otherwise ensure the proper distribution of tickets. Methods of identity verification include presentation of identification documents, face recognition (matching against facial information registered in advance) and other methods specified by the Company, the Organizer and businesses entrusted by the Organizer with event operation, entry management or similar work.
Details of identity verification by face recognition shall be as set forth in the 'Terms of Use for the Face Recognition Feature' separately established by the Company.

Article 16 (Severability)

Even if any provision of these Terms or any part thereof is held invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms and the remaining part of any provision held partially invalid or unenforceable shall continue in full force and effect. The Company and registered Users shall endeavor to amend such invalid or unenforceable provision or part to the extent necessary to make it lawful and enforceable, so as to secure the intent of such invalid or unenforceable provision or part and its legally and economically equivalent effect.

Article 17 (Modification Pursuant to the Consumer Contract Act)

If the use agreement between the Company and a User constitutes a consumer contract as defined in Article 2, Paragraph 3 of the Consumer Contract Act, any provision of these Terms that fully exempts the Company from liability for damages shall not apply, and the Company shall be liable only for ordinary and direct damages actually incurred by the User, except in cases of intentional or gross negligence by the Company.

End

Established: April 28, 2023

Last revised: October 7, 2026