Privacy Policy
Please refer to the Japanese regulations for official information.
TicketMe Inc. (hereinafter referred to as 'the Company') establishes the following privacy policy (hereinafter referred to as 'this Policy') regarding the handling of users' personal information in the service TicketMe (hereinafter referred to as 'the Service') provided on this website.
Article 1 (Personal Information)
The term 'personal information' refers to 'personal information' as defined in the Personal Information Protection Law, and means information about a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact information, and other descriptions contained in such information, as well as data related to the appearance, fingerprints, voiceprints, and health insurance card insurer number (personal identification information) from which a specific individual can be identified by the information alone.
Article 2 (Methods of Collecting and Protecting Personal Information)
The Company may ask users for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, driver’s license number, etc. The Company may also collect transaction records and payment information containing users' personal information made between users and business partners from the Company's business partners (including information providers, advertisers, and ad distribution destinations, hereinafter referred to as 'partners').
These information will be stored on the Company's servers or on the servers of trusted third parties.
The Company will take necessary and appropriate measures to prevent leakage, loss, or damage of personal information and to ensure the safe management of personal information. For inquiries about the safety management measures taken by the Company, please contact the 'Contact' below.
Article 3 (Purpose of Collecting and Using Personal Information)
The purposes for which the Company collects and uses personal information are as follows:
To provide and operate the Company’s services
To ship goods directly from the seller to the customer when necessary and to provide personal information to the seller to identify the buyer.
To respond to user inquiries (including identity verification)
To send emails about new features, updates, campaigns of the service users are using, and other services provided by the Company
To contact users as needed for maintenance, important notices, etc.
To identify users who violate the terms of service or attempt to use the service for fraudulent or improper purposes, and to refuse their use of the service
To allow users to view, change, delete their own registration information, and view their usage status
To charge users for the use of services within the Company’s service
For purposes incidental to the above purposes
To help develop future services of the Company
Article 4 (Changes to the Purpose of Use)
The Company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose of use is related to that before the change.
When the purpose of use has been changed, the Company shall notify users of the changed purpose by the method prescribed by the Company or publicly announce it on this website.
Article 5 (Provision of Personal Information to Third Parties)
The Company will not provide personal information to third parties without the prior consent of the user, except in the following cases:
When it is necessary to protect a person’s life, body, or property and it is difficult to obtain the consent of the person
When it is particularly necessary to improve public health or promote the sound growth of children, and it is difficult to obtain the consent of the person
When it is necessary to cooperate with a national agency or local public body or a person entrusted by them to carry out the affairs prescribed by law, and obtaining the consent of the person may hinder the performance of the affairs
When the following items have been notified or announced in advance and the Company has notified the Personal Information Protection Committee:
Including provision to third parties in the purpose of use
Items of data provided to third parties
Means or methods of provision to third parties
Stopping the provision of personal information to third parties at the request of the person
Accepting the request of the person for stopping the provision of personal information to third parties
Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of such information shall not be considered a third party:
When the Company outsources all or part of the handling of personal information within the scope necessary to achieve the purpose of use
When personal information is provided as a result of the succession of business due to merger or other reasons
When personal information is used jointly with a specific person, and the person has been notified or is made easily known to the person in advance of that fact, the items of personal information jointly used, the scope of persons jointly using, the purpose of use by those using, and the name or title of the person responsible for managing the personal information
Article 6 (Disclosure of Personal Information)
When the Company is requested by a person to disclose personal information, the Company will disclose it to the person without delay. However, if any of the following applies as a result of disclosure, all or part of the disclosure may not be made, and if a decision not to disclose is made, the Company will notify the person without delay. A fee of 1,000 yen per case will be charged for the disclosure of personal information.
When there is a risk of harming the life, body, property, or other rights and interests of the person or a third party
When there is a risk of significantly hindering the proper execution of the Company’s business
When it leads to a violation of laws and regulations
Notwithstanding the provisions of the preceding paragraph, as a general rule, the Company will not disclose information other than personal information such as historical information and characteristic information.
Article 7 (Correction and Deletion of Personal Information)
Users may request the Company to correct, add, or delete their personal information (hereinafter referred to as 'correction, etc.') in accordance with the procedures prescribed by the Company if the personal information held by the Company is incorrect.
If the Company determines that it is necessary to respond to the request from the user, the Company will make the correction, etc. to the personal information without delay.
When the Company makes a correction, etc. based on the provisions of the preceding paragraph, or when it decides not to make a correction, etc., the Company will notify the user without delay.
Article 8 (Suspension of Use of Personal Information, etc.)
When the Company is requested by a person to suspend or delete the use of personal information (hereinafter referred to as 'suspension of use, etc.') on the grounds that it is being handled beyond the scope of the purpose of use or that it has been obtained by fraudulent means, the Company will conduct the necessary investigation without delay.
If it is determined that it is necessary to respond to the request based on the investigation results of the preceding paragraph, the Company will suspend the use, etc. of the personal information without delay.
When the Company suspends the use, etc. based on the provisions of the preceding paragraph, or when it decides not to suspend the use, etc., the Company will notify the user without delay.
Notwithstanding the preceding two paragraphs, if the suspension of use, etc. involves a large amount of cost or is otherwise difficult, and alternative measures necessary to protect the rights and interests of the user can be taken, these alternative measures will be taken.
Article 9 (Changes to the Privacy Policy)
The contents of this Policy may be changed without notifying the user, except for matters otherwise stipulated in laws and regulations and this Policy.
Unless otherwise specified by the Company, the revised privacy policy will take effect from the time it is posted on this website.
Article 10 (Contact Information)
For inquiries regarding this Policy, please contact the following.
Address: 2-8-20 Kanda Jinbocho, Chiyoda-ku, Tokyo, 5th Floor, NOVEL WORK Jinbocho
Company Name: TicketMe Inc.
Department: Headquarters
Contact: Please contact us through the inquiry form on our company website.
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